Overview
Intercom is a customer messaging platform that combines live chat, chatbots, product tours, and help desk functionality. Known for its in-app messenger and AI-powered Fin chatbot.
Founded
2011
HQ
San Francisco, CA
Company Size
501-1000 employees
Pricing Model
subscription
Pros
Best-in-class in-app messaging
Powerful AI chatbot (Fin)
Great product tour features
Modern, sleek interface
Cons
Expensive for small teams
Pricing can be unpredictable
Complex feature set
Pricing Plans
Essential
$39/mo per seat
- Shared inbox
- Basic chatbots
- Ticketing
Advanced
Popular$99/mo per seat
- Fin AI Agent
- Workflows
- Multiple inboxes
Expert
$139/mo per seat
- Workload management
- Advanced SLAs
- Custom roles