Freshdesk
Intuitive customer support software with AI capabilities
Overview
Freshdesk by Freshworks is a cloud-based customer support platform that offers ticketing, collaboration, and automation. Known as a cost-effective alternative to Zendesk with a strong free plan.
Founded
2010
HQ
San Mateo, CA
Company Size
1001-5000 employees
Pricing Model
freemium
Pros
Generous free plan
Intuitive interface
Good automation features
Affordable paid plans
Cons
Reporting less advanced than Zendesk
Limited customization on lower tiers
Some integrations need work
Pricing Plans
Free
Free
- Up to 2 agents
- Email ticketing
- Knowledge base
Growth
Popular$15/mo per user
- Automation
- SLA management
- Business hours
Pro
$49/mo per user
- Custom roles
- CSAT surveys
- Round-robin routing